Author(s)

Jiazheng Ma

Author affiliation

School of International Relations and Public Affairs, Fudan University, Shanghai, P.R. China; Shanghai Administration Institute, Shanghai, P.R. China

Abstract

This paper reviews the literatures about organizational conflict in the last 30 years. The causes of organizational conflict and its management are discussed in this paper. Finally we suggest directions for future research.

Keywords

Organizational conflict; conflict management; communication; conflict escalation