M-GOVERNANCE: NEXT FRONTIER IN GOVERNANCE FROM INDIAN CONTEXT
Institute of Management, Mumbai Education Trust, Bandra, Mumbai, India
This is an open access article distributed under the Creative Commons Attribution License CC BY 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited
The paper defines m-government, its relation with e-governance and the major motivations involved in the deployment of m-governance. Importance of m-government in developing country having large section of young population is studies along with the potential, uses and limitations of m-government. The paper then presents the major technical and non-technical barriers involved in the implementation of m-governance. The technological alternatives at channel, back-end systems and devices are also elaborated. The paper presents a generic management framework which can serve as a guide for the government agencies, in managing the adoption of wireless and mobile technologies, for the effective implementation of m-government. To tap the vast unrealized potential in India of m-governance paper draws a 7-point call for action plan.
ICT; e-Governance; m-Governance; management framework; delivery models